The main warranty repair couldn’t be completed as the part had not arrived. Had some confusing conversations the day before and we were unclear as to what was happening with the repairs.

Caring staff

I needed to collect my car at lunch time and this request was met

I purchased a pre-registered car early 2017. I was advised at the time that I could purchase the servicing package any time up to the first service which would be due in November 2018. When I called in at Mini Halliwell Jones with a query (cont in Q3

I can go in at any time & they will always look at problems Sundays included

nice staff

Happy with the service, but used a complimentary voucherfor the valet and had hoped for more than the usual washand vac.Inside windows and screen not touched. Also lots of mud on running board.

OK

Car collected and returned with service and MOT carried out to high standard

Easy to understand.

The sales person Oliver Griffiths at Wilmslow has been very helpful throughout the whole sales process. It was a good experience as he was not a “pushy sales person” He kept me informed with regards delivery and progress of the order.

They do what it says on the can

The service receptionist had no record of my booking when I arrived and was not really very polite about it.

I felt that the girl on the service desk could have been a bit more'customer friendly' but she may just have been very busy. Needed a dust cap for tyre and was told no-one in stores so asked if one could be posted Asked for dashboard light to be to

When I took my car there was nothing to say it would be done in the hour but said they would try and do it as soon as the could.Then was told my brakes needed doing but didn’t and charged me £25 to set brakes to come on when needed which they not set

Oliver Griffiths is helpful and he does not try to sell you extras you do not want. Kenny McGrath demonstrated the car. Paul Preston at BMW willingly showed us two cars but we thought the Countryman was better for us than the X1 or the Active Tourer.

James was extremely helpful.

totally satisfied

Wanted my car to look shiny and new and sparkling clean and it was still dirty along the boot and inside.

Very helpful reception, loved the video explaining the cars problems and options. I felt valued as a customer

Waited for 2 hours to be then told needed puncture repair. Returned for repair, and waited only to be informed needed new tyre. Furious doesn't cut it

We have always found all the staff very friendly and helpful

Prompt efficent and friendly

Very quick efficient and knowledgeable staff. Also quick response to queries by email.

Efficient, friendly service

They keep me fully informed of all matters relating to my vehicle, taking care to explain the health check, etc. Most reassuring.

The communication was excellent and I was kept informed about when the car would be returned.

See above

During check over they picked up the fact my battery was very lowso I could do something about it.

Very easy service

Always professional and helpful

I just needed the tyres checked and the dssh board sorted, nothing is to much trouble for them. Plus a coffee and chat

The service experience was really good from picking up the car from my house to having it returned gleaming like new.

Similar to above, they kept in touch and sent me a video... brilliant.

I've been dealing with Halliwell Jones, Wilmslow for many years now. I've usually been very happy with the service provided there.

We booked the car in through the online Mini services, but when we arrived at H. J. Wilmslow they initially told us that they could not do the MOT and service together because it was outside the conditions of the 5 yr service plan.

Continuing with what I said: I am sorry that I had to do this as I had hoped always to have it repaired by Halliwell Jones to keep the Mini in top condition as I have been very pleased with it and hope to replace it with a new MINI.

Difficulty getting through to Halliwells Wilmslow. The phone just rang out. Got another number from the Internet, offices, took our details and someone did ring back from a different number but even that didn't pick up when rung. took 3 days to book.

As above, no complaints

Excellent service

Jordan was great. He kept me up to date and stayed in contact throughout. Nice and quick service when I collected my new car

Friendly staff and efficient service.

Getting a free valet is a nice touch

The sales staff went out of their way to provide a good service.

I was recommended a new tyre, but the main problem was the tracking which wasn’t mentioned. The car was overdue for a service but I was expecting to be contacted to book it in as my previous dealership had done (this wasn’t Mini/bmw)!

Service was excellent from start to finish.

Very satisfied Indeed. I needed my new car quickly for a family trip, the team at Mini arranged a courtesy car for the trip and ensured my new car was ready for my return. First class customer service from start to finish.

attentive and responsive to my questions

Prompt and efficient service

Easy to contact & book in