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Customer Reviews.

service

5

great service help and info

02 December 2019

sales

5

I have given this answer as Jordan who I dealt with kept me informed about everything and nothing was to much trouble for him, probably the best salesman I have done business with

01 December 2019

service

3

The service team is helpful but the quality of the car is not good

29 November 2019

sales

5

Good service great staff nice showroom

25 November 2019

service

5

Very satisfied.

24 November 2019

service

5

Can not fault it

24 November 2019

service

5

I've always had good service, pleasant staff.

23 November 2019

service

4

Courteous service, though I was asked to wait when picking up my car, somewhat inexplicably I felt as there was no one else in the showroom

20 November 2019

service

5

Kept me informed and I find the service manager very friendly and knowledgeable

19 November 2019

service

5

Very friendly staff from the Receptionist to the Service Manager.

19 November 2019

service

1

Unresolved fault. Been trying to get resolved since October.

18 November 2019

service

5

Anthony who worked on the service desk was excellent. Knew the product, could answer technical questions and sorted everything out as requested.

17 November 2019

service

5

I could wait for it and have a coffee. they wash and vac it

17 November 2019

sales

5

Ben Pye provided excellent customer service throughout the whole process. He went above and beyond. The staff were all friendly therefore a completely satisfied experience.

16 November 2019

service

4

Job well done .

16 November 2019

service

4

As my mini is a motorbility car, I would have liked a courtesy car whilst the service was being carried out as per Toyota. Not having to hire a car from a rental company.

16 November 2019

service

3

The car was not washed or cleaned at all whilst it was in for service.

15 November 2019

service

5

There was a misunderstanding with my booking but this was quickly sorted and the car was ready on time.

14 November 2019

service

5

Very friendly, professional staff and service.

12 November 2019

service

5

Service and MOT completed promptly and updated regularly.

11 November 2019

service

5

Always great customer service

09 November 2019

service

5

Did exactly what they said. While-you-wait appointment. Started work on time and finished when they said they would.

08 November 2019

service

5

Quick efficient staff, solving the problem with my mini

07 November 2019

service

5

They were very efficient.

31 October 2019

service

5

Love how easy the mini experience is

28 October 2019

service

4

Simple fault in nearly new car could have been done more rapidly

28 October 2019

service

5

Job satisfactorily completed in specified time

28 October 2019

service

3

Had to sign a disclaimer as chose not to have new tyres stating not roadworthy. Your price was too expensive

26 October 2019

service

5

They attended to the issues with my car very quickly and efficiently

25 October 2019

service

5

Always very accommodating and customer focussed. I had a meeting come up that I couldn't rearrange and they were brilliant in making sure my car was picked up first - absolutely a five star rating from me.

24 October 2019

service

5

Service and MOT carried out efficiently. Screw in tyre resolved professionally.

24 October 2019

service

4

Staff were great, area for waiting is comfy and hot chocolate is on tap.

24 October 2019

service

5

The wrong part required to complete the warranty work was received. I had to re-book the car in for an appointment

23 October 2019

service

4

Anthony is a star. Very courteous and helpful as was the service engineer. I think wait times to book vehicle in and collect could be improved.

22 October 2019

service

5

Very efficient service

22 October 2019

service

4

Halfords are usually faster

22 October 2019

service

5

Did what they said they would do

22 October 2019

service

4

Drop off and pick up prompt

22 October 2019

service

5

Good customer service with polite knowledgable employees who want to help you

14 October 2019

service

5

Couldn't fault the service

11 October 2019

service

5

This is the second car I have had from HJ the service is constantly fabulous, Oliver is an outstanding member of your team.

10 October 2019

service

5

Completely satisfied

10 October 2019

sales

5

From when I first wandered into show room and was met with a friendly member of staff, to popping back in after had the car a few days as couldn't work car apple play, the team have been great. Dealt with in a friendly, professional manner.

09 October 2019

sales

5

Very good Salesperson

08 October 2019

sales

5

Great communication throughout the build process and great attention to us personally

07 October 2019

sales

4

Plenty of communication to keep me up to date on the production and delivery of my car

07 October 2019

service

4

My car had its last check under the warranty and MOT. Everything was fine with the car. It seems that the headlights were switched off and not switched on again so there was momentary panic when we were driving later that evening!

06 October 2019

sales

4

Took up the offer to drive a sales representative's car home to make sure it fitted in my garage.

06 October 2019

sales

5

Always friendly and polite although car was delayed, I was given a curtesy car

06 October 2019

service

5

Friendly, look after you whilst you are waiting . Helpful.