OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
180 ratings and 124 comments received in the last 90 days.
04 May 2025
See comments below
01 May 2025
Joe gibbons excellent salesman
18 April 2025
Again, a good experience and will happily do business with the dealership again.
11 April 2025
Everything was well organised and it was a very smooth operation
08 April 2025
Despite the issues with picking the car up due to the system being down, Ed and Matthew kept me informed and made the experience really enjoyable
07 April 2025
Maia was very professional and explained the process in depth. She spent a lot of time explaining features on the car and helped me when switching from a manual to an automatic drive.
04 April 2025
All the staff were very helpful. Joe and his manager who I have dealt with on several occasions are especially helpful and nothing is too much trouble.
02 April 2025
Couldn't ask for more I was fully informed each step of the way
01 April 2025
Excellent service from Ed
07 May 2025
I have absolutely no issues with how I have been communicated with, it's a breath of fresh air to be able to message HJ so easily. However......... HJ have not resolved the issues that the car was booked in for............ Still!
05 May 2025
Realistic advice about damaged tyre. HJ sourced two acceptable new tyres at slightly lower cost than the
05 May 2025
See above re price but staff excellent
04 May 2025
All done while i waited - efficiently kept to time as promised
04 May 2025
Reception staff efficient, The Service was completed as forecast, we were telephoned when the car was ready for collection.
04 May 2025
Everything was so well done
04 May 2025
Failing to understand the above point.
03 May 2025
Good but they shouldn't book pit stop appointments they can't offer
01 May 2025
Friendly and helpful customer service, kept me informed and was able to do a lot in advance. Only reason it's not 5 stars - I was told collection would be 10-15 mins, but was at the dealership over an hour
30 April 2025
Once stated our visit was uneventful
07 May 2025
Joe was great kept me updated etc