Staff were friendly and attentive.
Staff were friendly and attentive.
Excellent service, courtesy car arranged easily, I was reminded to bring my car in and was updated throughout the investigation. Very courteous and friendly.
Service was excellent. Flexible and above and beyond expectations.
First class work and people who were able to complete each step of the service from start to finish
Great, pro-active service.
Halliwell Jones provided an excellent service. Very professional and it really makes them stand out against other resellers.
Because I have never had a problem there.
Make it easy
The service experience was very good. There was only one thing that let it down. Someone had coated the outer part of the tyres with some blackening agent, which had splashed all over the bodywork and outer plastics of the car.
Again, efficient and quick service.
Explained work that needed doing and rang me when ready
Amy told me everything that was going to happen with my car. The reception lady is really nice and always has time to chat.
Good customer service, helpful staff and most importantly, they look after my mini. I have confidence in the mechanics.
Regular emails/updated throughout the day.
I am disabled and everyone was very kind and helpful
Excellent customer service from Amy
See above answer in Q1.
Satisfied with the process and the turnaround time but disappointed to hear that the musty smell from the Air Con is not covered, even though the car has done only 2,000 miles.
as before because of the help from oliver griffiths
As above. Good communication and customer care.
Same as above
Problems that arose with my mini were promptly dealt with by calling as soon as they were noticed so I had my car back asap...
Nothing was ever too much trouble. Everything was explained clearly.
Initial problem with supplying a test car (petrol automatic cooper). Everything else good.
Ollie was great, listened to what I wanted, engaged, and kept me informed of the order status
Everything was done just as promised so I had no stress or worries.
Everything was fine, they rang when completed and the car was immaculate.
Ladies on reception very helpful, service done in timely fashion, car back in my hands the same day.
Good communication, problem resolved but birthday valet not done well - hoovered and washed outside but still marks on the door.
just went smoothly
Great customer experience from start to finish.
I received all the support and advice I needed throughout the process. I was carefully taken through the process
The staff were helpful and friendly and kept me informed , and also arrange my transport home at short notice
I was very satisfied. However, I don't think my car was hoovered to a good standard.
Work done quickly
Amy was an absolute star performer. Gave me the best customer service I have experienced in any organisation for a long time! She has an excellent manner, delivered at exactly the right level.
Sales manager was very helpful to resolve a little issue I had with my mini
Helpful at every stage
The overall experience in purchasing my new Mini Cooper was excellent and deserves the 5star grading
Friendly and efficient
Great service and sales by kenny. I work away a lot, so I was kept informed of offers/cars available. And delivery date once I'd bought my mini
Lovely experience buying my first new car ! Molly Smith at Halliwell Wilmslow extremely customer focused making sure I got what I wanted and informed me along the way.
Our mini was in pristine condition post service, like new in fact. Additionally right from the get go, booking, dropping mini off and subsequent service, we experienced efficiency and courtesy
Delivered on all service promises.
Unable to carry out all work as part not available ,but procedures in place to arrange delivery of it.Number plates changed promptly.