my mini came in with a faulty drivers heated seat. The mechanics couldnt tell the difference between between the drivers and the passenger seat. Fault solved , receptionist Amy very helpfull and apologetic on garage behalf.
Everything fully explained and friendly service
Was a slight issue when I booked the car a nd didnt have the key,seemed unsure wether the service was due
Excellent customer service given
Service scheme works well and staff are helpful
Initially sent to the BMW garage, who werent much help. Then sent to Mini, Wilmslow. They couldnt have been of more help. Excellent customer service!!!
As already mentioned, we have had excellent service all the way through buying my new Mini Countryman from all the people we have dealt with, especially Oliver but also Liam and Marcus.
All work was carried out as quoted and well within the 90 minute timescale
Good communication prior to and during the service.Prompt.
Although it is a bit far from my home they looked after us very well. They suggested we spent a couple of hours in the nearby garden centre while they carried out the necessary work which was longer than initially anticipated.
Only one criticism- had to wait a long time for the service because I want the collect and return service
I didnt feel that the service I received upon booking my car in was your usual friendly, professional manner. In fact the man I actually booked the initial service in with was very stand offish and abrupt!
Easy to book appointment and work carried out within specified time.
They always go that best extra to provide a great service to their customers.
The fault on my vehicle wasn't fixed under warranty and my car was even cleaned and vacuumed!
Kenny was very knowledgeable and kept me updated on a weekly basis
we took the car in at 9 in the morning. We were called at around 1/2pm by the service team who advised the car had passed its MOT but it may need brakes doing. rather than calling us while the car was in, it had to wait until all other cars were done
As above, we needed a car ASAP and had quite a wait for the mini to arrive.Ollie kept us informed though.
Friendly dealership staff
The dealership is clean smart and feel at ease in.
Receptionist was friendly & knowledgeable.
Reasonably satisfied but the computer which tells you the next service does not look like it was set correctly
They keep me informed at all times. Also keeping the downtime of my mini to a minimum as I use it for my business.
Excellent and professional service
Excellent service, as always.
Very efficient & kept informed of what was happening
The team responded to my voicemail promptly, guided me through the options, prices and timeline to sort out my brakes which was greatly appreciated as a warnignlight on brakes isn't a thing to take likely.
I love the pick up service, always friendly and professional staff who go the extra mile
Valeted car & found problem
I was very satisfied with the service I received from the staff at Halliwell Jones and really appreciate all their help in making sure I got everything I wanted
Friendly helpful knowledgable staff. Found car with the spec I wanted quickly and I was able to collect it when suited me (I was 38 weeks pregnant at the time of purchase!)
Good costomer service and completely satisfied
Mini is waiting to be picked up on 2nd December, as we are on holiday until that date. Sales staff sent a short video when it arrived in the uk and was registered.
Fabulous replacement courtesy car. Even had fuel in it!
Molly was very helpful
My buying experience was made simple and a pleasure to do. I was kept informed of what stage my car build was at and if any documentation was required to move it forward swiftly. My Mini Salesman explained all I needed to know about my new car.
Nothing is ever s priblem
Staff were extremely friendly and efficient
Car ready when specified and cleaned inside and out.
Great service but £15 charge for courtesy car was excessive
Everything went well