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Customer Reviews.

service

3

Car was in overnight so presumed I'd get the normal mini high standard of service - car returned with messy repair - not cleaned up and no complementary valet- is this because work was actually done at bmw ??

28 June 2018

service

5

Very professional service and sales staff

26 June 2018

service

5

Great staff, very informative

25 June 2018

service

4

Needed some drop off and pick up sorting out but it all worked out in the end

21 June 2018

service

4

Job done as agreed.. further work carefully explained and managed

19 June 2018

service

5

The service was handled very efficiently

16 June 2018

sales

5

From sales to delivery it has been very professional from dealership .Emails from marketing was a different matter, very poor,wrong information, wrong telephone number and offering things that could not be delivered eg sunroof ring 01625 879088 call

12 June 2018

service

5

Sorted out some very stubborn roof rattles - thanks to Andy the technician who went the extra mile on this.

10 June 2018

service

3

My only small “quibble” is that the lady at reception on my arrival was on the phone to a clearly unhappy customer. When she came off the phone she was not particularly friendly or helpful but her attitude had improved when I collected my car.

08 June 2018

service

4

No problems, always punctual.

08 June 2018

service

5

Service completed to meet my requirements and problem resolved

06 June 2018

sales

5

Overall excellent service

04 June 2018

sales

5

Timely and friendly service.

04 June 2018

service

5

Happy with service since having this vehicle.

04 June 2018

service

4

Ran to time and car was valeted .

01 June 2018

sales

5

Absolutely brilliant customer service, friendly, approachable, knowledgeable and professional. Really appreciated the personal service, kept fully updated throughout process. Very impressed!

30 May 2018

service

2.5

It was inconvenient to have no car for the day so although I still enjoy driving my mini, I wasn’t happy with the service

30 May 2018

service

4

Some problems with the MOT and not having the right parts in stock. However, I appreciated the use of a courtesy car while we were waiting for the parts

29 May 2018

service

5

Efficient, courteous, helpful staff and everything done as planned.

29 May 2018

service

5

Everything done in a timely manner and kept fully up to date

25 May 2018

service

5

They kept me informed how my car was doing and washed and cleaned it xx

24 May 2018

sales

5

Personal attention

22 May 2018

service

5

The guy's do a good job and always park my car so I can just drive straight off the site

22 May 2018

service

5

Email received for a service ,followed by a phone call arranging for my car to be picked up and then delivered later in the day. A phonecall during the day with progress reported.

22 May 2018

service

4

Expensive for a hydraulic oil service only.

20 May 2018

service

5

I’ve worked on reception at two BMW / Mini branches so I know how busy service gets, however I didn’t have to wait at all to both drop off or collect my car and Amy kept me informed throughout the day regarding my car. I couldn’t fault my experience.

18 May 2018

service

5

No issues, kept well informed and treated well throughout

15 May 2018

service

5

polite, obliging ,friendly staff. clean and stylish surroundings

13 May 2018

service

5

Very polite staff

11 May 2018

service

5

Everything that needed doing was talked through with me before being carried out.

10 May 2018

sales

5

Everything happened as it should have done

10 May 2018

sales

5

WORKED OUT A PACKAGE ON THE CAR TO THE SPECIFICATION WE REQUIRED

10 May 2018

sales

5

Excellent dealership and very efficient staff

10 May 2018

sales

4

One or two things could have been smoother. Car wasdelivered very close to the promised date.

10 May 2018

sales

5

I’ve never had such amazing customer service as I received from all members of staff at Mini Wilmslow. They even made sure my children had a drink especially for them as they’d come straight to the showroom from school.

10 May 2018

sales

5

Kenny kept me updated at every step of my order and was extremely helpful. It was his first Motability car order and he was excellent.

09 May 2018

service

5

Good to know the car is running well and came home with a nice clean car

09 May 2018

service

4

We waited about 20minutes to get the car after the service even though we had been told it was ready to collect.

09 May 2018

service

5

Same reason as above.

09 May 2018

sales

5

Easy to order car & handover efficient

09 May 2018

service

5

As above

08 May 2018

service

5

MOT was booked in and was told car due for service so left car with you so didn't need to come back.All done same day.

03 May 2018

service

4

I was informed about the outcome and given options to have problems fixed straightaway.

03 May 2018

service

4

Did the job that was needed!

01 May 2018

service

5

Car looked after like the fact i had a text message to inform me it would be this number that would call once my car was ready

28 April 2018

service

5

Really friendly and sort problems promptly

27 April 2018

service

4

Service staff pkesant and efficient.

27 April 2018

service

4

Helpful

27 April 2018

service

5

Service was completed whilst i waited. Waiting area very comfortable.Made to feel very welcome by all the staff i came into contact with.

25 April 2018

service

5

Excellent service.